Returns & Exchanges
To return a product, please email us with your name, order number, and reason for return. We will review your return request and contact you as soon as possible.
Return shipping is paid for by you, the customer.
All return requests must be made within 30 days of receiving your items. Unfortunately we can not honor return requests made after 30 days of delivery.
If a mistake was made by us, Offroad Aesthetics, please contact us immediately. We will replace the product and process your return at no charge. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
We can not process returns on any items that have been installed or attempted to install.
Do not ship your item back before receiving approval from us. Failure to do so may delay your refund or may result in your return getting denied.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item. Original shipping expenses will not be refunded.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an OffroadAesthetics.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.